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PRIVACY POLICY

Hello! If you are interested in our website, you are also a "data subject" under the EU General Data Protection Regulation (GDPR) 2016/679, so you have the right to be informed about how Level Up collects and uses your personal data. This Privacy Policy will explain that to you!

Last updated: August 7, 2023.

1. DATA CONTROLLER AND DATA PROCESSORS

Level Up S.r.l.

Registered office at Via Generale Giacomo Medici 4/1, 38123 Trento TN, Italy.

VAT number: 02443530221

AEE Registration IT23030000014742.

The Data Controller ("Level up" or "the Data Controller") collects, decides on the methods and means of processing personal data. In addition, it appoints its employees, collaborators, and suppliers to process your personal data, instructing them on how to process it according to the respective agreements. For any reports, requests, or to exercise the rights under point 9, you can contact us at our email address: info@leveluptrento.com or if you prefer, at the PEC address level.up@pec.it.

2. TRACKING: TYPES OF DATA PROCESSED, PURPOSES OF PROCESSING, LEGAL BASIS AND METHODS OF PROCESSING

2.1. COOKIES

The cookie tracking section of the website has been developed using the specific service provided by Wix.com, Inc., which first tracks your "cookies".

A cookie is a small file of letters and numbers downloaded to your computer when you access certain websites. In general, cookies allow a website to recognize a user's computer.

You should know that the cookies placed by Wix make our website a bit easier to use, for example by remembering website preferences and language settings.

Indeed, thanks to cookies, the website remembers user actions and settings (such as preferred language, font size, and other display settings) so that they do not have to be re-entered on each visit to the site.

For more information on Wix's cookie policy, please refer to the specific policy.

2.1.1. WHICH COOKIES DOES LEVEL UP USE AND WHAT ARE THE PURPOSES

At this link is the table of Wix where you can find the list of cookies used by the provider.

TECHNICAL COOKIES:

These are automatically stored on the browsing device, as they are necessary to ensure the proper functioning of the website. The legal basis is found in the legitimate interest of the Data Controller in processing for the transmission of communication over an electronic network and in the contractual fulfillment of providing the service requested by the user.

Among the technical cookies, the Data Protection Authority also includes:

- navigation or session cookies (for example, to authenticate, IP address, device operating system, authentication location, etc.);

- functionality cookies, which allow the user to navigate based on a series of selected criteria (such as language) in order to improve the service provided to them.

These cookies cannot be disabled, but it is possible to change the browser settings to block their use. In this case, Level Up would not be able to guarantee the correct functioning of our website.

ANALYTICAL COOKIES:

Used for statistical analysis, to improve the website and monitor its correct functioning. They collect information anonymously about user activity on the website and are exclusively provided by third parties. If users choose not to allow the use of these cookies, it is not possible to identify the web pages visited by the user or determine the performance of the website during the visit. All information collected by these cookies is aggregated and pseudonymized.

The information collected regarding the behavior and interactions of users on the website may be compared with data regarding customers present in internal databases used for administrative-accounting purposes or for the purposes of communicating business activities.

If you want to know how your browser stores cookies during your browsing, we invite you to follow these links on the websites of the respective providers.

Mozilla Firefox: Enable and disable cookies | Firefox Support (mozilla.org)

Google Chrome: Enable or disable cookies - Computer - Google Account Help

Internet Explorer: Delete and manage cookies (microsoft.com)

Safari: Manage cookies and website data in Safari on Mac - Apple Support

Safari on iPhone: How to clear history and cookies from Safari on iPhone, iPad, or iPod touch - Apple Support (IT).

Although Wix gives the possibility of tracking you through profiling and marketing cookies, Level Up does not currently use this service, so we refer you to Wix's policy. You will be informed about this policy when and if we decide to use it.

2.2. NAVIGATION DATA ON THE WEBSITE

The website has been developed using the specific service provided by Wix.com, Inc., which first collects your personal data and has received a specific assignment for this purpose.

Accessing the website involves the acquisition of navigation data, implicit in the use of internet communication protocols. These data include, for example: IP addresses or domain names of computers and/or other tools used by users who connect to the website; numerical code indicating the status of the response given by the server (successful, error, etc.); other parameters relating to the operating system and the user's computer environment.

The purposes of the processing are as follows:

  • to allow the operation (and improvement) of the website and the execution of the services requested by the User;

  • to obtain and use statistical information about the use of the website;

  • ascertain any liability in the event of computer security crimes.

The legal basis falls within the legitimate interest of the data controller for the performance and improvement of the services provided on the website.

To learn more about how Wix.com processes your data, you can access their privacy policy.

2.3. DATA PROVIDED VOLUNTARILY

When you decide to contact us to use our services, you voluntarily provide your common identifying personal data (your name and surname, organization you work for, contact details, images), which will be acquired by Level Up to provide you with the service you request according to the methods described in this policy.

These data will be collected and processed through:

  • paper media and/or computer media;

  • the website with a specific contact form and chat (name and surname and email). If not sent, it will not be possible to provide the service;

  • collaboration agreements;

  • at events organized in collaboration with Level Up (for example, festivals organized with schools) with any subsequent publication and dissemination on paper media, the company's website, social networks.

The purposes of the processing differ depending on the service requested, exemplified and not exhaustive:

  • execution of the requested service and execution of the agreement or contractual relationship (provision of training courses; sale of products; interventions at schools or training institutions);

  • development of a historical memory of events and company activities with the use of periodic historical publications;

  • compliance with legal, administrative, and accounting obligations related to the request for user services;

  • sending commercial communications related to the analysis of interests and personal information or habits or consumption choices (subject to the data subject's consent);

  • information and promotion of activities (subject to the data subject's consent);

  • prevention of fraud and/or abuse to the detriment of Level Up or protection from any claims due to the use of the services provided;

  • management of applications.

The legal basis differs depending on the service requested. They can be limited to the following:

  • legitimate interest of the data controller in processing the data until the contractual agreement or similar is concluded;

  • contractual performance in accordance with the agreements for the provision of the service;

  • data subject's consent.

3. PLUG-INS AND TOOLS

Level Up's data protection information does not apply to products, services, applications, websites, or social media functions from third-party providers, accessible through links offered for informational purposes. By using these links, the user leaves the Data Controller's website and it is therefore possible that personal information may be collected by or transmitted to third parties. Level Up has no influence on third-party sites and does not provide any guarantees regarding the data protection procedures they use. We invite the user to read and examine the privacy policies of all sites with which they may interact before authorizing them to collect, process, and use their personal data.

3.1. YOUTUBE

This website uses the YouTube integration features offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you interact with a YouTube video, the system stores information about the video you watched and links it to your YouTube user profile, if you are logged in. This information may be processed by YouTube for advertising purposes, market research, and/or designing its website to meet user needs. This information may be processed according to YouTube's privacy policy.

3.2. GOOGLE MAPS

This website uses the Google Maps integration features offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you interact with a Google Maps map within our website, Google stores information about the user and links it to your Google user profile, if you are logged in. This information may be processed by Google for the purposes listed in Google's privacy policy.

3.3. FACEBOOK and INSTAGRAM

This website uses Facebook and Instagram plugins for sharing website content via the social networks of the provider Meta Platforms Ireland Limited, 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland. When a user interacts with the Social Buttons (share buttons) of Facebook and Instagram present on our website, Meta stores information about the user and links it to their Facebook and Instagram user profile. This information may be processed by Meta for the purposes listed in Meta's privacy policy.

3.4. LINKEDIN

This website uses LinkedIn plugins for sharing website content via the social network of the provider LinkedIn Ireland Unlimited Company, Wilton Place, Dublin, Ireland. When a user interacts with the Social Buttons (share buttons) of LinkedIn present on our website, LinkedIn stores information about the user and links it to their LinkedIn user profile. This information may be processed by LinkedIn for the purposes listed in LinkedIn's privacy policy.

4. TRANSFER TO THIRD PARTIES AND DATA DISCLOSURE

Some data may be communicated for the fulfillment of the purposes indicated to external subjects/companies to whom the communication of personal data is necessary or functional for the execution of the requested service or management of the contractual relationship with the data subject (external consultants, hosting companies, or those managing services on behalf of the Data Controllers, electronic invoicing service) in the ways and for the purposes outlined in this Privacy Policy, under the control of the Data Controller.

The data controller will not disclose any data resulting from web services outside its organization unless expressly permitted or necessary for legal compliance.

5. INTERNATIONAL TRANSFER

The personal data provided by the data subject may be processed or transferred to non-EU countries for the purposes indicated above in compliance with the current legislation on the transfer of data to Third Countries and the guarantees indicated therein (art. 44 and following EU Regulation 679/2016).

6. CHANGE OF PURPOSE FOR WHICH PERSONAL INFORMATION IS PROCESSED

If it is intended to use personal information for purposes other than those envisaged during data collection, we will communicate this change before proceeding with further processing.

7. SECURITY MEASURES, RETENTION PERIOD, AND DISCLAIMER

The data are processed and stored using tools suitable to ensure security, integrity, and confidentiality by adopting adequate security measures.

We reserve the right to modify the security and data protection measures applied if necessary, in accordance with the law and/or in consideration of technical developments.

The personal data provided by you are stored in the company archives for the period necessary to achieve the indicated purpose(s) and, if necessary for compliance with contractual, tax, and legal obligations for the period provided by the local applicable regulations.

8. DATA SUBJECT RIGHTS

In particular, at any time the data subject may exercise the rights recognized by the privacy regulations. By way of example, without being exhaustive:

Right to information and access: right to obtain information about the processing of your data and access to it, obtaining a copy of the processing.

Right to rectification: right to obtain the modification and integration of data in cases where they are inaccurate or incomplete.

Right to be forgotten: right to deletion of data and withdrawal of consent.

Right to restriction of processing: which allows temporary or permanent suspension of processing, with data storage by the Data Controller.

Right to data portability: right to the transfer of personal data, i.e., to have the data transferred to the data subject or transferred to another controller/processor for further processing.

Right to object: you can object to processing for reasons related to the data subject's particular situation, to be specified in the request.

Automated decision-making concerning individuals, including profiling: no use is made of automated decision-making processes.

9. COMPLAINTS FILED WITH A COMPETENT CONTROL AUTHORITY

The user has the right to file complaints concerning the processing of personal information with a supervisory authority. The Italian Data Protection Authority, headquartered in Rome, Italy, Piazza di Monte Citorio n. 121, postcode: 00186.

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